We want your experience with Polwarth Design to be positive and as easy as possible.
Since we launched our Lay-by service it has been a huge success and a very popular option for our customers. It is easy to use, convenient and best of all you can secure your order for as little as 10% of the total price of the order.
Customers have 3 months to pay for their purchase, from the date the order is placed.
How Does it work?
First of all you need to go shopping, find the product(s) that you want and add them to your shopping basket by pressing the add to cart button on the product(s) that you wish to purchase.
When you are at the checkout fill out your personal details name address etc At the bottom you will be offered 3 methods of payment Credit Card, Bank Deposit, and Lay-By select the Lay-By option from the drop down menu.
Once everything is in place press the Place Order Button. You will be e-mailed a confirmation e-mail with our banking details, what you have ordered, your order number, member number and a link etc to our website.
We will contact you shortly with the deposit amount, which is just 10% of the total order.
Please note, should we have to order an item in specially for you that is not a standard item, we cannot offer returns on this item should you have a change of mind. If it is a warranty issue we will follow our warranty terms and conditions.
We only require a 10% deposit to secure your order so for every $100 spent we only require $10, $200 spent = $20 deposit etc. We will email you with the minimum deposit amount within 24hrs of you placing the order to ensure there is no confusion.
Many people can and do pay more than the minimum before we have a chance to e-mail them, this is fine and most customers can work out the 10% thing without help from us, but we are here to make things easy so will make contact with you as soon as we can.
As payments are made we will send you an e-mail containing the previous balance, amount paid, and the remaining balance. Payments can take 24-48 hrs to show in our bank account depending on who you bank with.
As soon as the last payment shows in our account we will dispatch the goodies off to you. We will e-mail you the tracking code and courier so you can track the delivery over the net.
Cancellation of a Lay By
Should you wish to cancel your lay by at Polwarth Design we are happy to refund the amount you have paid minus an administration fee of $12.
If you need any help at all or require any further information please do not hesitate to contact us on (09) 438 9697 or by e-mail [email protected]