Terms of Trade

Online Store Terms and Conditions

Shoes, Guarantee & Returns***

We know that sometimes its hard to get the right fit, don’t worry if you are not sure, we are happy to refund or exchange as long as …

  • The item/s are unworn
  • The item/s has all of the  tags intact – please don’t remove tags if you are thinking of sending them back.
  • Shoes are returned in their original shoe box
Clothing & Acessories, Guarantee & Returns***

We know that sometimes its hard to get the right fit, don’t worry if you are not sure, we are happy to refund or exchange as long as …

  • The item/s are unworn
  • The item/s has all of the  tags intact – please don’t remove tags if you are thinking of sending them back.
  • Items are  returned in their original  packaging

Online Store Terms and Conditions

IMPORTANT NOTICE FOR OVERSEAS CUSTOMERS
Polwarth Design Ltd will not be liable for any import charges that occur when delivering to countries which enforce this policy. Local duties and customs will be payable on receipt. To find out more about these charges please contact your local postal service.

PRICING
All prices are in New Zealand dollars (NZD) and include GST (15.0% sales tax).
All prices are correct at time of publication; however we reserve the right to alter prices for any reason.

PAYMENT OPTIONS

Payment using DPS for credit card transactions
Payment  by way of direct deposit/internet banking transfer into our account .

If paying by way of direct deposit, pluse use your invoice number as reference number for your direct deposit. Once funds have been received and cleared we will courier your items to your nominated postal address Please note: This must not be a PO Box as couriers only deliver to physical street addresses.

Please allow seven working days for delivery. Overnight/next day courier is available upon request and will incur additional charges. Items of interest will be put on hold from your enquiry date until payment is received. If payment is not received within three working days, items will be returned to stock.

***RETURNS POLICY
Full price merchandise may be returned for an in-store or on-line store credit only or exchanged for a different size or item – no cash refunds will be given (subject to the Consumer Guarantees Act 1993). Items must be returned within 14 days from delivery date (date will be on purchase receipt enclosed with items) with all label and sale tags attached.
We invite you to make queries into any matters concerning our products whether it be sizing, fabric, colour, brand – whatever you may wish to discuss prior to and after purchasing.
We also recommend that you check your purchase order against your receipt as soon as you receive and try on item/s to determine if any returns or exchanges are required.
All garments will be quality-checked before being sent to you.
If you wish to return any item for any reason, please email us first to let us know your intention to return the goods and your reason/s why. You must pay for the freight and items must be received in original condition i.e. all labels and tags attached.

RETURNS BASED ON CHANGE OF MIND

Exchanging items based on a ‘change of mind’ will incur the cost of the courier.
All returns must be sent to  Shop 8 4 Port Road Whangarei 0110 New Zealand

COLOUR VARIATION

Please note that the colour of our products represented on your monitor may differ slightly to the physical item. If you have any concerns regarding this, please contact us to discuss further.
Every effort has been made to portray the colours of our products that appear on this website as accurately as possible. However, because the actual colours you see depend on the monitor you are using, we cannot guarantee that your monitor’s display will be completely accurate.

FEEDBACK

We invite all feedback, comments, enquiries you, our valued customer may have regarding our website, shop or products as we want to make your experience pleasant and enjoyable.

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